JD Asbestos Removal Privacy Policy

JD Asbestos Removal website and services

Effective date: 1 January 2026 | Last updated: 7 October 2026

This policy explains how JD Asbestos Removal collects, uses, stores and shares personal information when you visit jdasbestosremoval.com, contact us, request a quote, arrange an inspection or service, or otherwise deal with us.

1. Who we are and how to contact us

“JD Asbestos Removal”, “JD”, “we”, “us” and “our” mean JD Trading Pty Ltd (ABN 80 645 042 879), trading as JD Asbestos Removal. We are based in Dandenong, Victoria, and serve Melbourne and selected Victorian areas.

JD provides WorkSafe Victoria-licensed Class B asbestos removal services and undertakes non-friable asbestos-containing material removal only. We consider residential, commercial and industrial projects of any size, including large-scale work, subject to the material, site conditions, licence conditions, regulatory requirements and a project-specific assessment. We do not offer friable asbestos removal.

For suitable removal work, our service includes controlled handling and secure packaging, transport and disposal of asbestos waste at an appropriately authorised facility, with job and disposal records kept as required. Where required for a job, we also coordinate notices to neighbours, occupants, site contacts or other affected people. These arrangements depend on the site, project and applicable requirements.

For privacy questions, access or correction requests, or complaints, contact our Privacy Contact:

Email: info@jdasbestosremoval.com
Phone: +61 449 901 319

Please include “Privacy” in the subject line of an email so we can direct it to the right person.

2. What personal information we collect

The information we collect depends on how you interact with us. It may include:

Identity and contact details such as your name, business name, email address, telephone number and preferred contact method.
Property and project details you provide, including the property address or suburb, postcode, property type, the material you are concerned about, the work planned, access details, timing and other information needed to assess whether a service is suitable.
Information in quote requests, messages, emails and calls, including the content of your communications and our notes about follow-up, assessment, pricing and service decisions.
Photographs, plans, reports and other files you choose to send. These may show a property, belongings, people, documents or location metadata. Please avoid sending images or information about other people unless you have authority to do so.
Information needed to provide services and administer a customer relationship, such as quote, contract, job, invoice, payment status, site access, service history and feedback information.
Business contact information for builders, property managers, owners corporations, suppliers, contractors and other people acting for an organisation.
Where needed to coordinate work or notices, names and contact details for neighbours, occupants, site representatives, building managers or other affected people, together with notice dates and related communications.
Work and compliance records, which may include WorkSafe job notification details, work-area and site coordination notes, waste transport and disposal records, facility receipts, and completion or clearance documents where applicable.
Website and device information such as IP address, browser and device type, pages viewed, referral source, approximate location, timestamps, cookie identifiers and interactions with our website or advertisements, where collected through logs, cookies or analytics technologies.
Information you choose to provide in a complaint, job application, supplier enquiry or other communication with us.

We do not ask you to provide sensitive information, such as health information, unless it is reasonably necessary for a specific purpose and the law permits or requires its collection. Do not include health, identity-document or other sensitive details in a quote form unless we explain why they are needed.

3. How we collect personal information

We usually collect personal information directly from you when you:

complete a quote, contact or other website form;
call, email or message us;
provide information during a site visit, inspection or service;
enter into a quote, contract or business relationship with us; or
interact with our website, online advertising or social media pages.

We may also receive information from a person acting with your authority, such as a property owner, tenant, builder, property manager or representative. In limited cases, we may obtain relevant information from publicly available sources or other organisations where lawful and reasonably necessary to respond to an enquiry, verify a business contact or meet a legal obligation.

If you provide us with personal information about another person, you must have authority to do so and should make them aware of this policy where appropriate.

4. Why we collect, use and hold personal information

We collect, use and hold personal information for purposes connected with our asbestos-related services and business operations, including to:

respond to enquiries and quote requests, contact you and confirm the next steps;
understand the property, material and proposed work, assess whether it falls within our service scope, and determine whether more information, an inspection or testing should be discussed;
prepare, explain and administer quotes, proposals, contracts, bookings and services;
coordinate site access, work schedules, communications, service delivery and responsible handling of waste generated through our work;
prepare and, where required, submit asbestos removal notifications to WorkSafe Victoria; coordinate required or appropriate notices to neighbours, occupants, site contacts and other affected people; and keep records of those notices;
arrange controlled packaging, transport and secure disposal of asbestos waste generated by our work, communicate relevant details to authorised waste transporters and receiving facilities, and retain disposal evidence where required;
manage customer service, payments, invoices, records, complaints, disputes and feedback;
communicate changes, safety or operational information relevant to an enquiry or service;
operate, maintain, secure and improve our website, forms, advertising and business systems;
measure advertising and website performance, understand which campaigns generate enquiries, and prevent spam, fraud or misuse;
send marketing communications where permitted by law and in line with your preferences;
comply with legal, regulatory, insurance, record-keeping and reporting obligations, and establish, exercise or defend legal claims; and
protect the rights, safety and property of our customers, workers, contractors and the public.

We will not use personal information for a materially different purpose unless the law permits or requires it, or you have been informed and have consented where consent is required.

5. Website cookies, analytics and advertising

Our website and service providers may use cookies, pixels, tags and similar technologies to make the website work, remember preferences, protect forms, understand site usage and measure advertising. These technologies may collect device and browsing information, such as pages visited, approximate location, referral source, ad interactions and a cookie or advertising identifier.

Where enabled on our website, these technologies may include Google Analytics, Google Ads conversion measurement, Google Tag Manager or similar services. These providers may use information collected through their tools under their own privacy terms. We use the resulting reports to measure website and advertising performance and improve our communications. We do not intend to use website analytics to identify you by name.

You can manage cookies through your browser settings and, where offered, through cookie preferences on our website. Blocking some cookies may affect site functions. If we use advertising pixels or remarketing, those tools may help show JD advertisements to people who have visited our website or interacted with our content. You may also be able to manage ad personalisation through the relevant advertising platform settings.

6. Marketing and your choices

We may use your contact details to send information about our services, updates or offers where permitted by law. We will not treat a request for a quote as consent to receive unrelated ongoing marketing. If we send marketing by email or SMS, the message will identify us and include a simple way to unsubscribe. You may opt out at any time by using the unsubscribe link, replying “STOP” where available, or emailing info@jdasbestosremoval.com. We will continue to send service, quote, safety, payment or legal messages that are not marketing.

If you opt out of marketing, we may retain a suppression record containing limited contact information so we can respect your preference.

7. Who we may disclose personal information to

We may disclose personal information where reasonably necessary for the purposes in this policy, including to:

our employees, officers, contractors and professional advisers who need it for their work;
service providers that support our website, hosting, email, forms, customer records, cloud storage, communications, analytics, advertising, call handling, security or IT systems;
builders, property managers, owners corporations, site contacts, waste facilities, transport providers or other project participants, when needed to assess or deliver work and where appropriate;
neighbours, occupants, building managers, site representatives or other affected people, but only where needed to coordinate or provide a required or appropriate work notice, site access or safety communication;
banks, payment processors, insurers, accountants, auditors, lawyers and debt-recovery providers, where relevant;
government agencies, regulators, law enforcement bodies, courts or other people where required or authorised by law, or where necessary to protect safety, rights or property; and
a proposed or actual purchaser, investor or successor in connection with a business sale or restructure, subject to appropriate confidentiality and legal protections.

We do not sell personal information as a standalone product. We require service providers handling information for us to use it only for authorised purposes and to protect it appropriately, subject to their role and applicable law.

8. Overseas handling

Some providers may store, process or access information from outside Australia, depending on the systems and support arrangements used. Our current overseas recipient countries are: [CONFIRM AND INSERT COUNTRIES AFTER CHECKING ALL PROVIDERS].

Where the Privacy Act 1988 (Cth) applies and we disclose personal information to an overseas recipient, we will take the steps required by applicable privacy law. An overseas recipient may be subject to privacy laws that differ from Australian law.

9. Security and data breaches

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps may include limiting access to people who need the information, using suitable account and system protections, maintaining service-provider controls, and securely disposing of information when no longer needed. No website, email or storage system can be guaranteed to be completely secure.

If we become aware of a suspected data breach, we will assess and respond to it. Where the Notifiable Data Breaches scheme or another law applies and the relevant notification threshold is met, we will notify affected people and the regulator as required.

10. How long we keep personal information

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including to respond to enquiries, provide services, maintain business and financial records, meet legal obligations, resolve disputes and protect our legal interests. Retention periods depend on the type of information and why it was collected. When information is no longer needed and we are not required to retain it, we take reasonable steps to securely destroy or de-identify it.

11. Access and correction

You may ask us whether we hold personal information about you and request access to it or correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact info@jdasbestosremoval.com with “Privacy access request” or “Privacy correction request” in the subject line. Tell us what information you are seeking or what needs correction. We may need to verify your identity and authority before responding, and may ask you to narrow a broad request. We will respond within a reasonable period and explain any decision to refuse access or correction, including complaint options, where the law requires.

12. Privacy complaints

If you have a concern about how we handled your personal information, contact our Privacy Contact at info@jdasbestosremoval.com or +61 449 901 319. Describe what happened, when it happened and what outcome you are seeking. We will acknowledge and investigate your complaint and aim to respond within 30 days. If we need more time, we will let you know.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992. The OAIC may handle complaints about organisations covered by the Privacy Act 1988 (Cth).

13. Third-party websites and services

Our website may link to third-party websites, social media pages, maps, payment services or other online services. Those services are governed by their own privacy statements and practices. We are not responsible for the privacy or security practices of websites or services we do not operate. Check their privacy information before providing personal information.

14. Children

Our services and website are intended for adults making property, building or business enquiries. We do not knowingly seek personal information directly from children. If you believe a child has provided personal information to us, contact our Privacy Contact so we can review and take appropriate steps.

15. Changes to this policy

We may update this policy to reflect changes to our services, website, technology, information handling or legal obligations. The current version will be published on jdasbestosremoval.com with its updated date. Changes apply from the date shown at the top of the policy.

16. Privacy law

JD aims to handle personal information in a transparent and responsible way. Where the Privacy Act 1988 (Cth) applies to us, this policy is intended to describe our handling of personal information under the Australian Privacy Principles. Some small businesses may be exempt from the Privacy Act, while exceptions apply to some types of small businesses. Whether the Act covers JD depends on its legal status, activities and circumstances. We will still handle information in accordance with this policy and any other laws that apply to us.